Top Up Scheme
No more running out of heating oil when you least expect it
We are still open and delivering heating oil.
However, in order to protect customers and staff members, our Bucketts Hill fuel station is closed to the public until further notice.
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Heating Oil Cornwall is owned and run by Opie Oils Limited.
We understand the importance of Personal Data and have the protection & respect of your data at our core.
This Fair Processing Notice explains how we will use your personal data when you use the Heating Oil Cornwall / Opie Oils web site.
Our address is The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Redruth, Cornwall, TR15 1SS
Phone: +44 (0) 1209 215 164
What personal data do we collect about you; how do we use that personal data; what is our legal basis and how long do we hold your data?
When you use our website, we will collect the following personal data about you:
We need your name and contact details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we collected to answer your enquiry for six weeks after answering you in case you have additional queries.
We need your IP address and MAC address for security reasons. This is a legitimate activity for a business. We hold this data for 120 days.
We will use your name, email address and home address to deliver heating oil to you when you place an order through the website in order to perform the contract that is created between us when your place an order.
We share your personal data with trusted third-party partners:
In all cases, the data shared is only that needed to provide that service and as specified in our contract with them.
We authorise card payments using Suresite.
If you email us, your email will be held on our secure email server hosted at a Node4 datacentre or on one of our Microsoft Office 365 Exchange server email accounts.
We do not use any automated decision making.
We do not transfer your personal data outside of the EU or EEA.
You have rights in respect of our processing of your personal data which are:
If you want to exercise any of these rights, please contact us.
If you have any questions or concerns, please contact us as most matters can be resolved informally in the first instance. You also have the right to lodge a complaint about our processing the UK's Information Commissioner's Office.
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